Course curriculum

  1. 1
    • Introduction to Training

    • Bookmark Links

  2. 2
    • How to Create a Location

    • Stand-Up Your Sandbox

    • Configure the Manager Dashboard: Location Settings > Edit

    • Manager Dashboard: Location Settings

  3. 3
    • End User Experience

    • New Users

    • Separate Guest Orders

    • End User Order Flow

    • How to Share a Tab

    • How to Join a Tab

    • Split By Item

    • End User Takeout

    • Private Menus

    • Why Open Tabs?

    • Taxes + Fees

    • HALT!

    • Account Settings

    • HALT!

    • Evidence of Learning: End User Experience

    • Evidence of Learning: Upload Your Receipt

    • End-User Knowledge Check

    • Bring Two Discussion Questions to Training.

  4. 4
    • How to Set-Up a Display

    • How to Set-Up a Device

    • How to Deactivate a Tablet

    • How to Manage Display Settings from the Manager Dashboard

    • POS Display Settings

    • KDS Display Settings

    • Task Display (TDS)

  5. 5
    • POS Introduction

    • POS Service Models | Hybrid Model | QR & GoTab POS

    • POS Service Models | POS-Only

    • POS Service Models | QR Ordering only | POS as a Mode to Upsell

    • POS: How to Clock-In and Out

    • POS: Ordering

    • POS: Rush Orders

    • POS: Quick Order

    • POS: Takeout

    • POS: Barcode Scanner

    • POS: Tabs

    • Split Products Onto Existing Tabs or Split Onto New Tabs

    • POS: Tabs: Comp/ Void

    • Discoverable

    • How To Merge Tabs

    • POS: Share Tab

    • Moving Products from One Tab to Another

    • Evidence of Learning: POS Order

    • POS Payment Options

    • How To Reopen Closed Tabs

    • POS Tipping

    • POS: Authorizing Tabs

    • Maps

    • POS: Adding a Mobile Number to a Tab

    • POS: More Options

    • POS: Settings: Spots and Menus

    • POS: Settings: Processors

    • POS Cash Accounts

    • Write-Off Accounts

    • POS: Settings: Devices and Printers

    • POS: Settings: Display

    • POS Knowledge Check

    • Bring Two Discussion Questions to Training.

  6. 6
    • KDS Introduction

    • KDS: Basic Kitchen Configuration

    • KDS: Expo Mode vs. Prep Mode

    • KDS: Ticket Timer

    • KDS: Takeout

    • KDS: Ticket Functionality

    • KDS: Multi Texting

    • KDS: Product Management

    • KDS: Product Delays

    • KDS: Display Functionality

    • KDS: Settings

    • KDS: Default EXPO Settings

    • KDS Knowledge Check

    • Bring Two Discussion Questions to Training.

  7. 7
    • Manager Dashboard: Product Catalog Introduction

    • Manager Dashboard: Product Catalog: How to Create a Category

    • Manager Dashboard: Product Catalog: How to Create a Product

    • Manager Dashboard: Product Catalog: Modifiers

    • Manager Dashboard: Product Catalog: Open Products

    • Manager Dashboard: Product Catalog: Bulk Product Editing

    • Manager Dashboard: Product Catalog: Variants

    • Manager Dashboard: Product Catalog: How to set up Variants

    • Manager Dashboard: Product Catalog: How to Add Stock Levels to your Variants

    • Manager Dashboard: Product Catalog: Modifiers vs. Variants

    • Product Catalog: How to Assign a Barcode to a Product

    • Manager Dashboard: Product Catalog: Tools

    • Manager Dashboard: Product Catalog: Copying Categories, Products, and Modifiers

    • Manager Dashboard: Product Catalog: Tags

    • Manager Dashboard: Product Catalog: Catalog Browsing

    • Evidence of Learning: Manager Dashboard: Product Catalog: Create a Category, Product, and Modifier

    • Manager Dashboard: Product Catalog Knowledge Check

    • Bring Two Discussion Questions to Training.

  8. 8
    • Manager Dashboard: Menus, Zones, Maps, and Schedules Introduction

    • Manager Dashboard: Zones: Overview

    • Manager Dashboard: Zones: How to Create a Zone

    • Manager Dashboard: Zones: How to Edit Spots

    • Manager Dashboard: Zones: How to Create a Delivery Zone

    • Manager Dashboard: Zones: Takeout and Delivery: Throttles

    • Manager Dashboard: Zones: Dine-in vs. Takeout and Delivery Key differences

    • Manager Dashboard: Create a Zone and spots in your Sandbox

    • Manager Dashboard: Menus: Overview

    • Manager Dashboard: Menus: Product Catalog vs. Menus

    • Manager Dashboard: Menus: How to Create a Menu

    • Manager Dashboard: Menus: How to Add Categories and Zones

    • Manager Dashboard: How to Add Menu Items to POS Only

    • Manager Dashboard: Create a Menu

    • Manager Dashboard: Maps

    • Manager Dashboard: Schedules

    • Bring Two Discussion Questions to Training.

  9. 9
    • Manager Dashboard: Tabs, Sales, Payments, Product Mix, Feedback and Subscribers Introduction

    • Manager Dashboard: Tabs

    • Manager Dashboard: Tabs: Finding tabs

    • Manager Dashboard: Sales

    • Manager Dashboard: Payments

    • Manager Dashboard: Service (Employee Reports)

    • Manager Dashboard: Product Mix

    • Manager Dashboard: Feedback

    • Manager Dashboard: Subscribers

    • Tabs, Sales, Payments, Product Mix, Feedback and Subscribers Knowledge Check

    • Bring Two Discussion Questions to Training.

  10. 10
    • Manager Dashboard: Customers, Copy Location, Pending Accounts W.E.S., and R.A.G.E. Introduction

    • Manager Dashboard: Customers

    • Manager Dashboard: Copy Location

    • Manager Dashboard: Pending Accounts

    • Manager Dashboard: W.E.S. and R.A.G.E. Dashboards

  11. 11
    • Manager Dashboard: Rules, Segments, Notices, and Links & QRs Introduction

    • Manager Dashboard: Rules: Overview

    • Manager Dashboard: Rules: Discounts

    • Manager Dashboard: Rules: Discounts: Fixed Discount Configuration

    • Manager Dashboard: Rules: Autograt and Tip Exempt

    • Evidence of Learning: Fixed Discount Configuration

    • Manager Dashboard: Rules: Discounts: BOGO Discount Configuration

    • Evidence of Learning: BOGO Discount Configuration

    • Manager Dashboard: Segments

    • Manager Dashboard: Segments: How to Manage Customers in Segments

    • Manager Dashboard: Rules: Discounts and Segments

    • Manager Dashboard: Rules: Discounts: POS

    • Manager Dashboard: POS Discount Permissions

    • Manager Dashboard: Rules: Coupons

    • Manager Dashboard: Rules: Discounts verse Coupons

    • Manager Dashboard: Rules: Fees

    • Manager Dashboard: Notices

    • Manager Dashboard: Links & QR's

    • Bring Two Discussion Questions to Training.

  12. 12
    • Manager Dashboard: Accounting, Processors, and Payments Terminal Introduction

    • Manager Dashboard: Accounting Overview

    • Micro Merchant Account and Mid Merchant Accounts

    • Manager Dashboard: Processors: Payout Schedule

    • Manager Dashboard: Accounting: Accrual and Deposit View

    • Manager Dashboard: Accounting: Unpaid Tabs and Chargebacks

    • Manager Dashboard: Accounting: Configuration and Mapping

    • Manager Dashboard: Accounting: Quickbooks Online

    • Manager Dashboard: Accounting: Errors (!)

    • Manager Dashboard: Accounting: Troubleshoot

    • Manager Dashboard: Processors

    • Manager Dashboard: Payment Terminals

    • Bring Two Discussion Questions to Training.

    • How to Set Up a Cash Drawer

  13. 13
    • EasyTab

    • Customer Facing Display

    • POS on PAX

  14. 14
    • Manager Dashboard: Cash Accounts, House Accounts, Event Deposits and Write Off Accounts Introduction

    • Manager Dashboard: Cash Accounts

    • Manager Dashboard: Cash Account Situations

    • Manager Dashboard: Processors: Reconciling Accounts

    • Create a Cash Account!

    • Manager Dashboard: Processors: Pay In/Out

    • Manager Dashboard: Event Deposits

    • Manager Dashboard: How to Set Up an Event Deposit

    • Manager Dashboard: House Accounts

    • Manager Dashboard: Write Off Accounts

    • Copy of Bring Two Discussion Questions to Training.

  15. 15
    • Manager Dashboard: Fulfillment and Labor Introduction

    • Manager Dashboard: Fulfillment

    • Manager Dashboard: Labor

  16. 16
    • Manager Dashboard: Users, Announcements, Location Settings Introduction

    • Manager Dashboard: Users

    • Manager Dashboard: Announcements

    • Manager Dashboard: Location Settings: Overview

    • Manager Dashboard: Location Settings: Edit

    • Manager Dashboard: Location Settings: Tax Rates

    • Manager Dashboard: Location Settings: Service Charges

    • Manager Dashboard: Location Settings: Daily Emails

    • Manager Dashboard: Location Settings: Messaging

    • Bring Two Discussion Questions to Training.

    • Location Settings Knowledge Check

  17. 17
    • Manager Dashboard: Stations and Station Overrides Introduction

    • Manager Dashboard: Stations Overview

    • Manager Dashboard: Location Settings: Stations: GoTab Boxes

    • Manager Dashboard: Stations: Printers

    • Manager Dashboard: Stations: KDS Stations

    • Manager Dashboard: Stations: No Print and Email Stations

    • Manager Dashboard: Station Groups

    • Manager Dashboard: Location Settings: Stations: How to set up a Station

    • Manager Dashboard: Stations: Station Overrides

    • Manager Dashboard: Stations: How to Troubleshoot Printers

  18. 18
    • Manager Dashboard: Concierge, Pack & Route, Inventory Introduction

    • Concierge

    • Concierge

    • Manager Dashboard: Concierge: Display and Users

    • Manager Dashboard: Pack and Route

    • Manager Dashboard: Inventory

    • Manager Dashboard: Inventory: Variants

  19. 19
    • Coursing (Full-Service) Introduction

    • Coursing: Full Service Configuration

    • Coursing: POS Courses

    • Coursing: Guest QR Coursing

  20. 20
    • Manager Dashboard: Secret Menus Introduction

    • Manager Dashboard: How to Set Up Secret Menus

    • Manager Dashboard: Secret Menus: Adding Order Rules

  21. 21
    • Manager Dashboard: Gift Cards Introduction

    • End User Experience: How to Purchase a Gift Card

    • End User Experience: How to Transfer a Gift Card

    • End User Experience: How to Pay with a Gift Card

    • End User Experience: How to Merge a Gift Card

    • POS: How to Purchase Physical a Gift Card

    • POS: How to Pay with a Gift Card

    • POS: How to Lookup a Physical Gift Card Balance or Activate a Purchased Gift Card

    • Manager Dashboard: Product Catalog and Processors: How to Set Up a Gift Card

    • Manager Dashboard: How to Set a Gift Card Across Multiple Locations

    • Manager Dashboard: Processors: How to Issue a Customer a Gift Card

    • Manager Dashboard: Tabs: How to Refund a Gift Card

    • Manager Dashboard: Gift Card Liabilities (External Gift Cards)

    • Manager Dashboard: Gift Cards: Reporting: Payments, Sales, and Accounting

    • Gift Card Integrations

  22. 22
    • Multi-Operator Introduction

    • What is a "Multi-Operator"

    • Multi-Operator

    • Multi-Operator Accounting

    • Invoices

    • Onboarding and Managing a Multi Operator Account

  23. 23
    • RFID Technology

    • 7shifts

    • BarTrack

  24. 24
    • Manager Dashboard: Multi Menu Management Introduction

    • Manager Dashboard: Multi Menu Management Overview

    • Manager Dashboard: Multi Menu Management Hierarchy

    • Manager Dashboard: Multi Menu Management: Linking Products

    • Manager Dashboard: Multi Menu Management Configuration

  25. 25
    • Demo Overview

    • Demo Introductory

    • End User Experience: Demo Example

    • POS & KDS: Demo Example

    • Manager Dashboard: Demo Example

  26. 26
    • How to Guide Operators with Tip Pooling

    • Tips by Server

    • Tip Pool by Hours Worked

    • Tip Pool by Shift