Course curriculum
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1
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Introduction to Training
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Bookmark Links
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2
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How to Create a Location
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Stand-Up Your Sandbox
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Configure the Manager Dashboard: Location Settings > Edit
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Manager Dashboard: Location Settings
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3
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End User Experience
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New Users
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Separate Guest Orders
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End User Order Flow
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How to Share a Tab
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How to Join a Tab
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Split By Item
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End User Takeout
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Private Menus
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Why Open Tabs?
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Taxes + Fees
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HALT!
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Account Settings
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HALT!
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Evidence of Learning: End User Experience
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Evidence of Learning: Upload Your Receipt
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End-User Knowledge Check
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Bring Two Discussion Questions to Training.
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4
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How to Set-Up a Display
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How to Set-Up a Device
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How to Deactivate a Tablet
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How to Manage Display Settings from the Manager Dashboard
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POS Display Settings
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KDS Display Settings
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Task Display (TDS)
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5
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POS Introduction
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POS Service Models | Hybrid Model | QR & GoTab POS
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POS Service Models | POS-Only
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POS Service Models | QR Ordering only | POS as a Mode to Upsell
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POS: How to Clock-In and Out
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POS: Ordering
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POS: Rush Orders
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POS: Quick Order
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POS: Takeout
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POS: Barcode Scanner
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POS: Tabs
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Split Products Onto Existing Tabs or Split Onto New Tabs
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POS: Tabs: Comp/ Void
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Discoverable
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How To Merge Tabs
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POS: Share Tab
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Moving Products from One Tab to Another
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Evidence of Learning: POS Order
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POS Payment Options
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How To Reopen Closed Tabs
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POS Tipping
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POS: Authorizing Tabs
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Maps
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POS: Adding a Mobile Number to a Tab
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POS: More Options
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POS: Settings: Spots and Menus
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POS: Settings: Processors
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POS Cash Accounts
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Write-Off Accounts
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POS: Settings: Devices and Printers
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POS: Settings: Display
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POS Knowledge Check
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Bring Two Discussion Questions to Training.
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6
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KDS Introduction
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KDS: Basic Kitchen Configuration
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KDS: Expo Mode vs. Prep Mode
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KDS: Ticket Timer
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KDS: Takeout
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KDS: Ticket Functionality
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KDS: Multi Texting
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KDS: Product Management
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KDS: Product Delays
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KDS: Display Functionality
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KDS: Settings
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KDS: Default EXPO Settings
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KDS Knowledge Check
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Bring Two Discussion Questions to Training.
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7
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Manager Dashboard: Product Catalog Introduction
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Manager Dashboard: Product Catalog: How to Create a Category
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Manager Dashboard: Product Catalog: How to Create a Product
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Manager Dashboard: Product Catalog: Modifiers
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Manager Dashboard: Product Catalog: Open Products
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Manager Dashboard: Product Catalog: Bulk Product Editing
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Manager Dashboard: Product Catalog: Variants
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Manager Dashboard: Product Catalog: How to set up Variants
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Manager Dashboard: Product Catalog: How to Add Stock Levels to your Variants
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Manager Dashboard: Product Catalog: Modifiers vs. Variants
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Product Catalog: How to Assign a Barcode to a Product
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Manager Dashboard: Product Catalog: Tools
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Manager Dashboard: Product Catalog: Copying Categories, Products, and Modifiers
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Manager Dashboard: Product Catalog: Tags
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Manager Dashboard: Product Catalog: Catalog Browsing
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Evidence of Learning: Manager Dashboard: Product Catalog: Create a Category, Product, and Modifier
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Manager Dashboard: Product Catalog Knowledge Check
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Bring Two Discussion Questions to Training.
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8
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Manager Dashboard: Menus, Zones, Maps, and Schedules Introduction
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Manager Dashboard: Zones: Overview
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Manager Dashboard: Zones: How to Create a Zone
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Manager Dashboard: Zones: How to Edit Spots
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Manager Dashboard: Zones: How to Create a Delivery Zone
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Manager Dashboard: Zones: Takeout and Delivery: Throttles
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Manager Dashboard: Zones: Dine-in vs. Takeout and Delivery Key differences
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Manager Dashboard: Create a Zone and spots in your Sandbox
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Manager Dashboard: Menus: Overview
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Manager Dashboard: Menus: Product Catalog vs. Menus
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Manager Dashboard: Menus: How to Create a Menu
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Manager Dashboard: Menus: How to Add Categories and Zones
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Manager Dashboard: How to Add Menu Items to POS Only
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Manager Dashboard: Create a Menu
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Manager Dashboard: Maps
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Manager Dashboard: Schedules
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Bring Two Discussion Questions to Training.
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9
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Manager Dashboard: Tabs, Sales, Payments, Product Mix, Feedback and Subscribers Introduction
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Manager Dashboard: Tabs
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Manager Dashboard: Tabs: Finding tabs
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Manager Dashboard: Sales
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Manager Dashboard: Payments
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Manager Dashboard: Service (Employee Reports)
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Manager Dashboard: Product Mix
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Manager Dashboard: Feedback
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Manager Dashboard: Subscribers
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Tabs, Sales, Payments, Product Mix, Feedback and Subscribers Knowledge Check
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Bring Two Discussion Questions to Training.
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10
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Manager Dashboard: Customers, Copy Location, Pending Accounts W.E.S., and R.A.G.E. Introduction
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Manager Dashboard: Customers
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Manager Dashboard: Copy Location
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Manager Dashboard: Pending Accounts
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Manager Dashboard: W.E.S. and R.A.G.E. Dashboards
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11
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Manager Dashboard: Rules, Segments, Notices, and Links & QRs Introduction
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Manager Dashboard: Rules: Overview
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Manager Dashboard: Rules: Discounts
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Manager Dashboard: Rules: Discounts: Fixed Discount Configuration
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Manager Dashboard: Rules: Autograt and Tip Exempt
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Evidence of Learning: Fixed Discount Configuration
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Manager Dashboard: Rules: Discounts: BOGO Discount Configuration
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Evidence of Learning: BOGO Discount Configuration
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Manager Dashboard: Segments
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Manager Dashboard: Segments: How to Manage Customers in Segments
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Manager Dashboard: Rules: Discounts and Segments
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Manager Dashboard: Rules: Discounts: POS
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Manager Dashboard: POS Discount Permissions
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Manager Dashboard: Rules: Coupons
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Manager Dashboard: Rules: Discounts verse Coupons
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Manager Dashboard: Rules: Fees
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Manager Dashboard: Notices
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Manager Dashboard: Links & QR's
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Bring Two Discussion Questions to Training.
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12
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Manager Dashboard: Accounting, Processors, and Payments Terminal Introduction
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Manager Dashboard: Accounting Overview
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Micro Merchant Account and Mid Merchant Accounts
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Manager Dashboard: Processors: Payout Schedule
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Manager Dashboard: Accounting: Accrual and Deposit View
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Manager Dashboard: Accounting: Unpaid Tabs and Chargebacks
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Manager Dashboard: Accounting: Configuration and Mapping
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Manager Dashboard: Accounting: Quickbooks Online
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Manager Dashboard: Accounting: Errors (!)
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Manager Dashboard: Accounting: Troubleshoot
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Manager Dashboard: Processors
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Manager Dashboard: Payment Terminals
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Bring Two Discussion Questions to Training.
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How to Set Up a Cash Drawer
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13
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EasyTab
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Customer Facing Display
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POS on PAX
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14
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Manager Dashboard: Cash Accounts, House Accounts, Event Deposits and Write Off Accounts Introduction
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Manager Dashboard: Cash Accounts
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Manager Dashboard: Cash Account Situations
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Manager Dashboard: Processors: Reconciling Accounts
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Create a Cash Account!
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Manager Dashboard: Processors: Pay In/Out
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Manager Dashboard: Event Deposits
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Manager Dashboard: How to Set Up an Event Deposit
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Manager Dashboard: House Accounts
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Manager Dashboard: Write Off Accounts
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Copy of Bring Two Discussion Questions to Training.
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15
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Manager Dashboard: Fulfillment and Labor Introduction
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Manager Dashboard: Fulfillment
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Manager Dashboard: Labor
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16
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Manager Dashboard: Users, Announcements, Location Settings Introduction
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Manager Dashboard: Users
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Manager Dashboard: Announcements
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Manager Dashboard: Location Settings: Overview
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Manager Dashboard: Location Settings: Edit
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Manager Dashboard: Location Settings: Tax Rates
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Manager Dashboard: Location Settings: Service Charges
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Manager Dashboard: Location Settings: Daily Emails
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Manager Dashboard: Location Settings: Messaging
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Bring Two Discussion Questions to Training.
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Location Settings Knowledge Check
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17
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Manager Dashboard: Stations and Station Overrides Introduction
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Manager Dashboard: Stations Overview
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Manager Dashboard: Location Settings: Stations: GoTab Boxes
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Manager Dashboard: Stations: Printers
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Manager Dashboard: Stations: KDS Stations
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Manager Dashboard: Stations: No Print and Email Stations
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Manager Dashboard: Station Groups
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Manager Dashboard: Location Settings: Stations: How to set up a Station
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Manager Dashboard: Stations: Station Overrides
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Manager Dashboard: Stations: How to Troubleshoot Printers
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18
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Manager Dashboard: Concierge, Pack & Route, Inventory Introduction
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Concierge
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Concierge
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Manager Dashboard: Concierge: Display and Users
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Manager Dashboard: Pack and Route
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Manager Dashboard: Inventory
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Manager Dashboard: Inventory: Variants
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19
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Coursing (Full-Service) Introduction
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Coursing: Full Service Configuration
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Coursing: POS Courses
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Coursing: Guest QR Coursing
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20
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Manager Dashboard: Secret Menus Introduction
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Manager Dashboard: How to Set Up Secret Menus
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Manager Dashboard: Secret Menus: Adding Order Rules
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21
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Manager Dashboard: Gift Cards Introduction
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End User Experience: How to Purchase a Gift Card
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End User Experience: How to Transfer a Gift Card
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End User Experience: How to Pay with a Gift Card
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End User Experience: How to Merge a Gift Card
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POS: How to Purchase Physical a Gift Card
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POS: How to Pay with a Gift Card
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POS: How to Lookup a Physical Gift Card Balance or Activate a Purchased Gift Card
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Manager Dashboard: Product Catalog and Processors: How to Set Up a Gift Card
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Manager Dashboard: How to Set a Gift Card Across Multiple Locations
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Manager Dashboard: Processors: How to Issue a Customer a Gift Card
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Manager Dashboard: Tabs: How to Refund a Gift Card
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Manager Dashboard: Gift Card Liabilities (External Gift Cards)
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Manager Dashboard: Gift Cards: Reporting: Payments, Sales, and Accounting
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Gift Card Integrations
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22
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Multi-Operator Introduction
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What is a "Multi-Operator"
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Multi-Operator
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Multi-Operator Accounting
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Invoices
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Onboarding and Managing a Multi Operator Account
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23
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RFID Technology
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7shifts
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BarTrack
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24
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Manager Dashboard: Multi Menu Management Introduction
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Manager Dashboard: Multi Menu Management Overview
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Manager Dashboard: Multi Menu Management Hierarchy
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Manager Dashboard: Multi Menu Management: Linking Products
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Manager Dashboard: Multi Menu Management Configuration
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25
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Demo Overview
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Demo Introductory
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End User Experience: Demo Example
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POS & KDS: Demo Example
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Manager Dashboard: Demo Example
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26
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How to Guide Operators with Tip Pooling
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Tips by Server
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Tip Pool by Hours Worked
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Tip Pool by Shift
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